Don’t worry if this happens! In most cases we can either order a replacement part form the publisher or get a new piece 3D printed or card printed. We will try our absolute best to simply repair or replace any damage. The only situation where we would issue a charge is if the game came back to us in an unplayable state – in this case we would be required to charge you the trade value of the game so we could purchase a new copy.

Easy! We’ve included a pre-paid return label in the box for you. Simply repackage the games as you received them (and remember to include the tape) and put the return label over the label we sent your games with. You can then drop the parcel at your nearest post office which can be found here: https://www.royalmail.com/services-near-you#/

By the time you have returned your games you should have already ordered your next ones and they will be on the way. Once returned you don’t have to do anything further – we check all games that come back to us and will ensure that we aren’t missing any pieces or have any issues (which rarely happens!). If there are any problems we’ll be sure to let you know.

We love each of our games in our collection and hope everyone using our service will be careful and respectful of our collection – but we also understand that accidents can happen so if you have a game out on rent from us and something happens then please just let us know as soon as possible at hello@rentshuffleandroll.co.uk

Yes, no problem! You can upgrade or downgrade your subscription at any time.  Your new payment will be pro-rated to take account of any payment already made.

Yes!  You can cancel your subscription by sending an email to hello@rentshuffleandroll.co.uk.

We will verify that there are no games outstanding on your account prior to processing the cancellation. If there are, we will ask you to return any outstanding games first.

Yes!  Ensure that all games have been returned to us then pause your subscription by logging into your account and clicking the subscriptions tab.

At the moment we ship to anywhere in mainland UK. If you are elsewhere and really want our service then let us know! We have plans for expansion and so knowing where we are needed most really helps us choose where.

Once you are ready to send back the games to us simply repackage the games as you received them (and remember to include the tape) and put the return label over the label we sent your games with. You can then drop the parcel at your nearest post office which can be found here: https://www.royalmail.com/services-near-you#/

We try as hard as possible to make sure you get your games for at least a month but this depends on you choosing your game on your subscription date. If you do not do so then you may not get a whole month between receipt of games and return date. Our time table at the moment would look something like: Subscription date 1^st, Shipped by 3^rd, arrive by 5^th, play games for 1 month and return them by following 5^th.

We want to make sure you all have games you are excited to play and so we wanted to make sure you had our say! This is a benefit we bestow on our 6 and 8 credit subscribers each and every month. They receive an email with games to choose from, vote on which they’d like to be added next month and are also able to make suggestions of games not on the list to be added to the next month’s voting list.

Obviously we don’t have unlimited copies of each game and there will always be games you want to play but can’t as they are out of stock. To accommodate this we have put together a wishlist feature. For any game that you want to rent, but I currently unavailable or you don’t have the credits for this month, you can click ‘add to wishlist’. This will put it on your wishlist which can be found HERE. If a game on your wishlist comes back into stock then you will receive an email to let you know.